An Access Code is a unique 30-character code that uniquely identifies you to your instructor and to the courseware. Your access code is needed every time you start the Hawkes courseware, so keep it handy. Your Access Code will work with newer versions of our courseware, so there is no need to purchase a new Access Code if you lose your access code or retake a class.

After Registering your license number on our website your access code will be displayed onscreen. Use the Print Version of that page to obtain a hardcopy. If you supplied an email address, an electronic copy of the access code will be emailed to you.

Open the Hawkes software and enter your access code. The OK button will become available only after all 30 characters have been typed.

Once you type in the access code you will be prompted to save it for future use. Save the “access.cod” file to a memory stick if you are going to use the courseware in the computer lab. Save the "access.cod" file to the My Documents folder or other convenient location if you are using the courseware on your home computer. After saving the access.cod file, whenever you start the Hawkes software in the future, simply click the "Load from File" button, browse to the folder containing the access.cod file, and open it. You will be automatically logged in with your access code.

If you are retaking a class and simply forgot your access code, use the following form to retrieve your access code: Resend Your Access Code

Simply inserting the CD into your CD-ROM drive will start the installation.  However, if this doesn’t happen, follow these steps:

1. Insert the Hawkes Learning CD #1.
2. Open "My Computer".
3. Right-click on the CD/DVD-ROM drive (icon looks like a CD-ROM).
4. From the menu left-click on Open.
5. Double-click on the Setup program.
6. Follow the prompts. 
7. When prompted for the HLS Course ID enter the ID for your school, found on the CourseID Lookup Page
8. If you chose a "complete" install, you will be prompted for CD2 to install additional multimedia files. Otherwise, when you use the software you will be prompted to insert CD1 or CD2 when accessing the lessons.
9. An icon for the Hawkes Learning Software will be placed on your Desktop.
   

The following documents outline the steps necessary to use the Hawkes Learning Systems software and online progress report:

1. Student Getting Started Directions (Online)
2. Student Getting Started Guide (PDF)
3. Student Manual (PDF)

To download and install the Hawkes Learning Systems courseware from our website:

1. Go to our Downloads Page.
2. Select your product from the drop down list.
3. Click on the Full Install download option.
4. When prompted, save the Installer program to your Desktop folder.
5. After the file is saved to your desktop, double click on it to begin the installation.  Please follow the prompts.
6. When prompted for the Course ID enter the ID found on the CourseID Lookup Page
   

If you prefer, we can send you new CDs.  There is a $5.00 shipping and handling cost. These disks do NOT include a license number or Access Code you will have to purchase those separately. To purchase the CDs for installation purposes please click here

The Hawkes Learning Systems software can run on a Mac computer using any one of the following software configurations.  In each case a licensed copy of Windows XP will need to be purchased and installed.  (An educational discount for Windows is available to students.  Contact your school IT Department to inquire about this possibility.)

1. If you have a Mac running OS X 10.5 or higher with an Intel-based processor, then you should already have a feature called Boot Camp which allows you to run Windows applications such as our software.  Please visit http://www.apple.com/support/bootcamp/ for instructions on configuring Boot Camp.
2. Programs which allow you to run Windows applications within the Mac OS are Parallels and VMWare.

Disclaimer:  We do not endorse any emulation software.  We will provide technical support on a best effort basis for our software running under these emulators.

To purchase an Access Code online, please open Internet Explorer, go to Online Purchase website and follow these steps:

1. Select your product.
2. Click on the "Next>>" button.
3. Click on the "Next>>" button under the method of payment you wish to use.

If you select to pay by Credit Card

1. Enter your credit card information.
2. Click on the "Submit" button at the bottom of the screen.
3. Once your credit card info has been validated, click on the link for step 3 to obtain your access code.
4. Enter the requested information and click on the submit button.
5. Your Access Code will be displayed to you in large blue letters.  You may want to print this page.
6. If you provided an e-mail address you will receive an email within an hour with your access code.

If you select to pay by money Order

1. Fill out the form.
2. Click on the "Print" button.
3. Mail the printed page along with a money order for the specified amount to the address listed on the page.
4. You will receive your access code once we receive your letter.
5. If you provide an e-mail address on the form, we will e-mail your code to you for faster service.

You must register the offline certificates into your Progress Report.  Here's how:

1. Connect to your Progress Report at http://www.hawkeslearning.com/<CourseID>/.
2. Click the Submit Certificates tab.
3. Click the Submit Multiple Certificates tab.
4. When prompted, install the ActiveX control by clicking on the Information bar and choosing Install ActiveX control. 
5. When prompted click Install.
6. Click on the Submit Certificates tab again and click Submit Multiple Certificates.  You will now see a "Browse for Folder" button.  Click the Browse button.
7. Browse to My Documents\Hawkes Learning Systems\<productname>\Certificates\.
8. Click OK.
9. On the Submit Certificates webpage, select the lessons to be submitted and then select "Submit Certificate" button.
10. The certificates from the selected folder will be uploaded and registered using the web server's current date and time.

To transfer yourself into your new instructor's grade book please follow these steps:

Warning:  Transferring your records from one instructor to another could invalidate any homework done before the new instructor's section start date.

1. Start the math software and logon with your access code.
2. Click on the Progress Report button.
3. Locate the Transfer button in the upper left corner of the page.
4. Choose your new instructor and section.
5. Click the Transfer button again.
6. Review the Progress report again to confirm that you are now listed with the new instructor and section.

The certification code .SAV file created by Hawkes Learning Systems software is encrypted and can only be reprinted using the Hawkes Learning Systems software.

To print a certification code that has been saved to disk:

1. Start the Hawkes Learning Systems software.
2. Logon with your access code.
3. From the File Menu select "Print Certificate".
4. Click OK at the warning message.
5. Select the appropriate chapter and lesson corresponding to the certificate to be printed.
6. At the Browse window navigate to the certificate file (.SAV) and click Open.  The default folder is
   My Documents\Hawkes Learning Systems\<ProductName>\Certificates.
7. At the Print window click Print.
8. Repeat steps 3 through 7 for each certification code you wish to print.

From the Table of Contents screen click on Tools / Advanced Configuration. When prompted with the security warning, click Yes. Place a check mark next to the option called “Enable Narration”. Click Save and click Close. After restarting the Hawkes courseware you will be prompted for the CD when you enter a lesson.

Please follow the directions below to manually remove the Hawkes software: 

1. Open the Control Panel and choose either “Add or Remove Programs” or “uninstall a program”.
2. Find the entry for the software and tell the computer to uninstall it.
3. Open My Computer. > Local Disk (C:) > Program Files
4. Right click the Hawkes Learning Systems folder and left-click on Delete.
5. Click Yes to delete all folders.  The program is now uninstalled.
6. Open the Start menu, right-click on the Hawkes Learning Systems folder, and left-click Delete.

Please send us a system diagnosis by doing the following:

1. Browse to "My Computer" > Local Disk (C:) > Program Files > "Hawkes Learning Systems" > {ProductName} > Common
2. Double click on the "SysDiag.exe" file.
3. Click the "OK" button.
4. Once the report is generated it will be displayed. 
5. From the File menu choose Save As, saving the file to the Desktop folder.
6. Attach the report to an email and send to support@hawkeslearning.com for analysis.

To send us a screenshot of an issue that appears on-screen, please do the following:

1. At the point you want to capture the screen contents, press the 'PrtScn' button (usually near the F12 key on the keyboard).
2. Open a word processor like Microsoft Word, or WordPad.
3. Click the Paste option from the Edit menu.
4. Save the file to your computer, preferably on the Desktop.
5. Attach the saved file to a new email message and send to support@hawkeslearning.com.

Update the HLS Course ID using the followng steps:

1. Lookup your HLS Course ID
2. Open the Hawkes software, logon with your access code as usual
3. On the chapters/lessons screen, click the Tools menu and choose Edit Course ID
4. Enter the HLS Course ID determined from step 1. and click OK

This error requires the MSIEXEC program to be reregistered on your computer. Here's how:

Windows XP:
1. From the Start menu choose Run and type: MSIEXEC /REGSERVER
2. Click OK

Windows Vista:
1. From the Start menu click on the Start Search field and type CMD
2. The CMD.EXE program will appear in the list of matching applications.
3. Right-click on CMD.EXE and left-click on Run As Administrator.
4. Type MSIEXEC /REGSERVER and press ENTER
5. Close the CMD window.

If you have not already done so after installing the Hawkes software, please restart your computer. If the problem persists, one or more fonts used by the courseware may not installed on your computer.

1. Logon with an account that has administrator privileges
2. Open and run the following program:  HLS-Font-Installer.exe

Please check the Regional setting on your computer using these steps:

Windows Vista:
1. From the Start menu open the Control Panel
2. Switch to the Classical View, then Open the Regional and Language Options
3. Click the Administrative tab
4. Set the language for non-unicode programs to English (United States) by clicking Change System Locale
5. Save the changes and restart your computer.

Windows XP:
1. From the Start menu open the Control Panel
2. Windows Vista: Switch to the Classical View, then Open the Regional and Language Options
3. Open the option called Regional and Language Options.
4. Click on the "Advanced" tab
5. For non-unicode programs, set the default language to English (United States)
6. Save the changes and restart your computer.

Error 52 usually occurs when the "My Documents" folder is being redirected to a folder on the network, or the current user does not have permission to write to that folder. Perform the following steps to resolve this problem:

1. Browse to My Computer > Local Disk (C:)
2. From the File Menu choose New> Folder.  Call the folder HLSData
3. Go to C:\Program Files\Hawkes Learning Systems\<Product>\Common and run Qconfig.exe
4. Click Yes at the warning message.
5. In the User Directory field, enter C:\HLSData. 
6. Click Save, then Close.

If the problem persists, open My Computer go to My Documents > Hawkes Learning Systems > {Product}. Verify that the following six folders are listed:

• Bookmark
• Certificates
• Config
• Reports
• Upload
• WebTest

If one or more of these folders is missing, go to the File menu and choose New> Folder to recreate the missing folders.

1. Click ReRegisterDLLs.cmd to download the file, saving it to your Desktop.
2. If you are using Windows 2000 or Windows XP, when the file has finished downloading, double-click ReRegisterDLLs.cmd on your desktop. If you are using Windows Vista, when the file has finished downloading, right-click ReRegisterDLLs.cmd on your desktop and left-click "Run as administrator".
3. Follow the prompts.
4. If the problem persists, please do not hesitate to call us so that we may further troubleshoot the problem.
   

Error 75 usually occurs when the "My Documents" folder is being redirected to a folder on the network, or the current user does not have permission to write to that folder. Perform the following steps to resolve this problem:

1. Browse to My Computer > Local Disk (C:)
2. From the File Menu choose New> Folder.  Call the folder HLSData
3. Go to C:\Program Files\Hawkes Learning Systems\<Product>\Common and run Qconfig.exe
4. Click Yes at the warning message.
5. In the User Directory field, enter C:\HLSData. 
6. Click Save, then Close.

If the problem persists, open My Computer go to My Documents > Hawkes Learning Systems > {Product}. Verify that the following six folders are listed:

• Bookmark
• Certificates
• Config
• Reports
• Upload
• WebTest

If one or more of these folders is missing, go to the File menu and choose New> Folder to recreate the missing folders.

Error 76 usually occurs when the "My Documents" folder is being redirected to a folder on the network, or the current user does not have permission to write to that folder. Perform the following steps to resolve this problem:

1. Browse to My Computer > Local Disk (C:)
2. From the File Menu choose New> Folder.  Call the folder HLSData
3. Go to C:\Program Files\Hawkes Learning Systems\<Product>\Common and run Qconfig.exe
4. Click Yes at the warning message.
5. In the User Directory field, enter C:\HLSData. 
6. Click Save, then Close.

If the problem persists, open My Computer go to My Documents > Hawkes Learning Systems > {Product}. Verify that the following six folders are listed:

• Bookmark
• Certificates
• Config
• Reports
• Upload
• WebTest

If one or more of these folders is missing, go to the File menu and choose New> Folder to recreate the missing folders.

1. Click on Start / Control Panel.
2. Open the option called Regional and Language Options.
3. Click on the "Advanced" tab and make sure in the drop down menu English (United States) is selected.
4. Save the changes, restart your computer, and try to logon again.

1. Click on Start / Control Panel.
2. Open the option called Regional and Language Options.
3. Click on the "Advanced" tab and make sure in the drop down menu English (United States) is selected.
4. Save the changes, restart your computer, and try to logon again.

1. Open this utility: ReRegisterDLLs.cmd
2. When prompted, click Save.  Save the file to your Desktop folder. 
3. Double-click on ReRegisterDLLs.cmd.  If you are using Windows Vista, right-click on this file and left-click Run as Administrator.
4. Follow the prompts.

If the problem persists, please do not hesitate to call us so that we may better troubleshoot the problem.

Reregister the files used by the Hawkes software.  Here’s how:

1. Open this utility: ReRegisterDLLs.cmd.
2. When prompted, click Save.  Save the file to your Desktop folder. 
3. Double-click on ReRegisterDLLs.cmd.  If you are using Windows Vista, right-click on this file and left-click Run as Administrator.
4. Follow the prompts.

1. If applicable, log into your computer using an account that has Administrator privileges.
2. Download Reinstallflash10.exe, saving it to your Desktop.
3. Close Internet Explorer if it is open.
4. Run ReinstallFlash10.exe from the Desktop.
5. Click Next, Next, and Finish. 
6. Restart your computer.

Please remove and reinstall the Adobe Flash Player.  Here’s how:

1. If applicable, log into your computer using an account that has Administrator privileges.
2. Download Reinstallflash10.exe, saving it to your Desktop.
3. Close Internet Explorer if it is open.
4. Run ReinstallFlash10.exe from the Desktop.
5. Click Next, Next, and Finish. 
6. Restart your computer.

Please configure your display settings.  Here’s how:

1. Right-click on the Desktop.
2. From the menu that appears left-click on Properties.
3. On the window that appears left-click on the Settings tab.
4. Change your screen resolution to 1024 by 768.
5. Click the Advanced button.
6. Click the Troubleshoot (or Performance) tab.
7. Move the Hardware Acceleration slider bar from Full to the left one notch.
8. If available, uncheck the Enable Write Combining option.
9. Click OK on each screen, and restart the computer when prompted

Please remove and reinstall the Adobe Flash Player.  Here’s how:

1. If applicable, log into your computer using an account that has Administrator privileges.
2. Download Reinstallflash10.exe, saving it to your Desktop.
3. Close Internet Explorer if it is open.
4. Run ReinstallFlash10.exe from the Desktop.
5. Click Next, Next, and Finish. 
6. Restart your computer.

Please remove and reinstall the Adobe Flash Player.  Here’s how:

1. If applicable, log into your computer using an account that has Administrator privileges.
2. Download Reinstallflash10.exe, saving it to your Desktop.
3. Close Internet Explorer if it is open.
4. Run ReinstallFlash10.exe from the Desktop.
5. Click Next, Next, and Finish. 
6. Restart your computer.

1. Download the following utility: ReRegisterDLLs.cmd
2. When prompted, click Save.  Save the file to your Desktop folder.
3. Double-click on ReRegisterDLLs.cmd.  If you are using Windows Vista, right-click on this file and left-click Run as Administrator.
4. Follow the prompts.

If this doesn't resolve the problem, please continue with the following steps:

1. Please close the Hawkes Learning Systems software, if it is open.
2. Click the Start button.
3. If you are using Windows 2000 or Windows XP, click "Run..."
4. If you are using Windows Vista, please type “cmd” in the Start Search area.  Right-click on the mostly black icon that appears and left-click “Run as Administrator”.
5. In the window that appears, type or paste the following and strike the Enter key: 
   regsvr32.exe C:\Windows\System32\msjtes40.dll

Verify that you are using the correct Course ID for your school and software.
 Lookup my HLS Course ID

If you continue to have trouble, please refer to the firewall configuration document for directions on configuring your computer to allow the Hawkes Learning Systems courseware access to the Internet.

Make Internet Explorer your default browser.  Here’s how:

Windows Vista:

1. From the Start menu select “Default Programs”. 
2. Click on “Set program access and defaults”.  
3. Select “Microsoft Windows”
4. Click OK. 

Windows XP: 

1. From the Start menu select “Set Program Access and Defaults”.  
2. Select “Microsoft Windows”
3. Click OK.

If you use a dial-up modem to access the internet, disable any Internet Accelerator programs.  Here’s how:

1. With the cursor point at each icon in the lower right corner of the screen (to the left of the computer's clock). 
2. If any of them refer to "internet acceleration" or "accelerator", right-click on the icon and choose "exit" or "disable".

Verify Microsoft Windows Update is configured properly.  Here’s how:

1. Open Internet Explorer
2. Click on the "Windows Update" option of the "Tools" menu
3. If Windows update fails to load:
4. Save the following utility to your Desktop folder: FixWindowsUpdate.cmd
5. Open the FixWindowsUpdate.cmd and follow the prompts.
6. Close Internet Explorer and restart at step 1.
7. Once the Windows Update page loads select the "Custom Install" link
8. Select the "Download and Install Now" button
9. Follow the directions on the screen until you have downloaded and installed all of the updates available.  You may need to restart your computer, so please restart at step 1 until no more updates remain.

You will know if there are any updates in a specific category by the number listed in parentheses next to the item listed in the menu on the left hand side of the screen. You may need to visit the Windows Update website more than once to retrieve all of the available updates.

Once you have finished doing all the updates and no other updates appear in the menu at the left of the page, restart your computer one last time and try using our software again.

If you are unable to run the Hawkes software installation, or because Internet Explorer is not functional, your computer may be infected with viruses and/or spyware.  Check to see if your computer has an outdated or expired antivirus program.  Since new viruses and spyware are introduced almost daily, an outdated or expired antivirus program is almost useless against new threats.

We strongly recommend having a valid, fully functioning antivirus/antispyware program installed on your computer.  Once an antivirus solution is in place, perform a thorough scan of your computer and take the recommended actions to eliminate any viruses or spyware.

Some popular antivirus solutions include: Vipre, AVG, Norton, and McAfee

Make Internet Explorer your default browser.  Here’s how:

Windows Vista:

1. From the Start menu select “Default Programs”. 
2. Click on “Set program access and defaults”.  
3. Select “Microsoft Windows”
4. Click OK. 

Windows XP: 

1. From the Start menu select “Set Program Access and Defaults”.  
2. Select “Microsoft Windows”
3. Click OK.

If you use a dial-up modem to access the internet, disable any Internet Accelerator programs.  Here’s how:

1. With the cursor point at each icon in the lower right corner of the screen (to the left of the computer's clock). 
2. If any of them refer to "internet acceleration" or "accelerator", right-click on the icon and choose "exit" or "disable".

Reregister the files used by the Hawkes software.  Here’s how:

1. Open this utility: ReRegisterDLLs.cmd
2. When prompted, click Save.  Save the file to your Desktop folder. 
3. Double-click on ReRegisterDLLs.cmd.  If you are using Windows Vista, right-click on this file and left-click Run as Administrator.
4. Follow the prompts.

1. If applicable, log into your computer using an account that has Administrator privileges.
2. Download Reinstallflash10.exe, saving it to your Desktop.
3. Close Internet Explorer if it is open.
4. Run ReinstallFlash10.exe from the Desktop.
5. Click Next, Next, and Finish. 
6. Restart your computer.

1. Click ReRegisterDLLs.cmd to download the file, saving it to your Desktop.
2. If you are using Windows 2000 or Windows XP, when the file has finished downloading, double-click ReRegisterDLLs.cmd on your desktop. If you are using Windows Vista, when the file has finished downloading, right-click ReRegisterDLLs.cmd on your desktop and left-click "Run as administrator".
3. Follow the prompts.
4. If the problem persists, please do not hesitate to call us so that we may further troubleshoot the problem.
   

The error you received indicates that the Microsoft XML parser needs to be updated.  Here's how:

1. Open the following Microsoft utility: msxml6.msi 
2. When prompted, click Save.
3. When the file is finished downloading, double-click it to run.
4. Follow the prompts.

This problem is usually a one-time error resolved by restarting your computer.  However, if this does not resolve the problem, please continue with the following steps:

1. Logon with an account that has administrator privileges
2. Open and run the following program:  HLS-Font-Installer.exe

This error occurs when the student moves the mouse in Practice or Certify mode in a Lesson. This error is limited to laptop computers using a Synaptics mousepad.

To determine if your computer is using a Synaptics mousepad follow these steps:
1. Right-click on My Computer and left-click on Manage.
2. in the left-hand pane choose Device Manager
3. In the right-hand pane double-click on Mice and other pointing devices
4. You computer is affected if you see a device with the Synaptics name

To correct the problem follow these steps:
1. Determine your version of Windows:
     a. Right-click on My Computer and left-click on Properties
     b. Note the Windows edition (Windows Vista, Windows XP, etc)
     c. Also note the system type (32-bit, or 64-bit).
2. Download the new Synaptics driver
     Go to the Synaptics website and download the updated driver for your version of Windows to your Desktop folder
3. Uninstall the old Synaptics driver
     a. Go to the Start Menu > Control Panel > Add/Remove Programs (or Uninstall a Program)
     b. Locate the Synaptics mousepad software and uninstall it.
     c. Restart your computer.
 4. Install the new Synaptics driver
     a. Run the new Synaptics program from your Desktop (from step 2). Follow the prompts.
     b. Restart your computer.